FAQs

BUY3GET3FREE DEAL 

Thanks your interest in our products. When you add items to your cart in multiples of six, our super special BUY3GET3FREE deal applies automatically! So for every six chef jackets, chef pants, chef aprons, three items are removed as free at checkout. This is an incredible offer that you won't want to miss!

Can you match competitors' prices? Or do you offer even better deals? I would appreciate any information you can give me on pricing!

Yes, absolutely! We'd love to sweeten the deal for you by not only matching the price, but beating it! 😎

Simply email us at info@acechefapparels.com.au with a link to a cheaper advertised price for the SAME PRODUCT anywhere in Australia, and we'll beat it by 5%! This is our guarantee to you. 🙌

Could you provide me with the details regarding shipping?

We offer same-day shipping for domestic and international orders. Domestic orders in Australia are shipped via Australia Post or courier partners, with regular shipping taking 5-14 business days and express shipping taking 3-7 business days. We offer order pick-up in Melbourne. Pre-order items are shipped when all items are available. International shipping timeframes vary depending on the region, with delivery taking between 7-15 business days. Customs, duties, and taxes may be incurred and are not included in the shipping calculation. We charge in Australian Dollar currency.

Could you please let me know the range of sizes available for your chef jackets?

Our chef jackets come in sizes ranging from 4XS to 6XL, depending on the style. Please refer to our size chart for more information. We also offer unisex and plus-size options for some items. If you have any other questions, please don't hesitate to reach out! Our customer service team is always available to help. Thank you for choosing AceChef Apparels. Have a great day! :)

Do the shoes you wear in the kitchen have slip-resistant soles?

Yes, all of our chef shoes are slip-resistant to ensure safety in the kitchen.

Are there any customization options available for your chef jackets?

We'd love to embroider your chef jackets for you! Just reach out to us and we'll provide all the information and pricing details you need.

What materials are your aprons made of?

Crafted from premium materials such as cotton, polyester, and denim, our aprons cater to a variety of styles. For more details, kindly check out the product description.

May I know if international shipping is available?

Certainly, we do provide international shipping for specific countries. You can reach out to us for further details and pricing.

What sets Ace Chef Apparels apart from the crowd?

Our collection of top-notch chef apparel and accessories are tailored to your needs and budget. With style and practicality in mind, each product is designed with customizable options, making every purchase one-of-a-kind. Our customer service team is dedicated to providing exceptional support, guaranteeing a seamless shopping experience that embodies our commitment to customer satisfaction.

Is it possible for me to return an item if it doesn't fit properly?

Our return policy allows for returns and exchanges within 30 days of receiving your order, provided that the item remains in its original condition and packaging. For more information, kindly refer to our policy..

Quick Shipping

All orders are shipped from Melbourne. To expedite delivery, we highly recommend selecting express shipping. Postage is calculated by weight or dimensions, whichever is greater. AUSPOST is our trusted delivery partner. 

Could you provide more information regarding the sizing details of your product? 

Please refer to the size charts included in each product's page for detailed sizing information. Alternativey,Please find the link to the size chart https://www.acechefapparels.com.au/pages/size-chart We recommend measuring your body size before selecting a garment size. In case of any difficulty, feel free to contact us and we will be more than happy to help you!  All of the garments are pre-shrunk so you should not expect any shrinkage after washing if you follow the washing instructions under garment care.

Are any promotions available?

Hey there, we've always got some sweet offers and promotions going on. Shoot us an email at info@acechefapparels.com.au to get the latest scoop on deals. Or, if you're in a hurry, feel free to give us a call at 1300 308 655. We're always here to help! 😊

Did the sizes remain the same as my previous purchase?

Thanks for reaching out to us with your queries - we love hearing from our valued customers like you! Regarding your question about sizing, I've got great news - our sizes are consistent across all our designs, so no need to worry about it! We haven't changed anything, so you can expect the same comfy fit every time!

To track your order, what are the steps you need to follow?

Tracking your order with us is easy! Simply log in to your account on our website and head to the "Order History" tab. Here, you'll find a list of all your recent orders, including the one you want to track. Select the order and you'll see its current status. It's that simple!

I haven't set up an account yet. 

If you haven't signed up with us yet, don't worry! You can still track your order with the tracking number we sent to you in your order confirmation email. Just head over to the carrier's website and enter your tracking number to see the current whereabouts of your package.

I have not received any confirmation email about my order.

We recommend starting by checking your email spam folder. If you can't locate the confirmation email, reach out to our customer service team at 1300 308 655 or simply drop us an email at info@acechefapparels.com.au. Our team, based in Australia, is always happy to help you resolve any issues.

How durable are your zippers and press buttons?

Our products are crafted from the finest materials. YKK zips and high-grade press buttons are used in the manufacturing process. As one of the world's most renowned zipper and snap button manufacturers, YKK products are recognized for their exceptional quality. While we cannot provide a definitive guarantee, we are confident that these materials will result in a reliable and durable end-product.

What if the buttons and zippers put up a strike and refuse to work? 🤔

If you happen to run into any issues with the zips or press buttons on our jackets, don't hesitate to contact our customer service team at 1300-308-655. We're always happy to help you out and make sure you're totally satisfied with your purchase! 😊 We take pride in providing excellent customer service, and we're here to make things right for you.

How do Mandarin and Raven jackets differ from one another?

Our Mandarin jacket stands out with its YKK zip and cool-vent design. The Raven jacket, on the other hand, features press buttons and lacks cool vents. Be sure to choose accordingly when selecting the jacket that's perfect for you!

Have you switched up your fabrics recently?

At our company, we know that our customers depend on us to deliver premium apparel that's both durable and comfortable. While we value innovation, we haven't altered the fabrics we use recently. 

May I know where you acquire your fabrics from? I'd like to know more about your sourcing process.

Our unwavering commitment to quality drives everything we do. Each product is crafted with the finest materials, expertly manufactured to perfection. Our garments are made only with fabrics from trusted spinning mills that meet our high standards. We hold ourselves accountable for the environmental impact of our materials and choose sustainable options wherever possible. When you choose us, you can be sure that you’re not only getting premium products, but are also supporting responsible and ethical practices.

I'm I in the process of purchasing a high-quality product?

We uphold our brand's reputation for exacting quality standards, ensuring our fabrics meet this demanding criteria at every step of our manufacturing process. Knowing our clients expect garments that are both durable and comfortable, we deliver on both fronts. It's safe to say when you purchase from us, you're receiving nothing less than truly high-quality products.

May have an item restock update?

We're working tirelessly to ensure our beloved customers have what they need. As soon as items run low, we make it a priority to restock-- whether it's tomorrow or next week. For a specific date, feel free to contact us via phone (1300 308 655) or email (info@acechefapparels.com.au).

How do i get a first order discount ?

We take great pride in caring for our customers and never want to let them down! Use code VIPORDER10 to save 10%. Alternatively, call us at 1300 308 655 to hear about our special promotions or email us at info@acechefapparels.com.au. 

Is it possible to obtain online promotions from your stores? I would greatly appreciate any information on current promotions that you are offering.

As a token of our appreciation, we offer specials and promotions to our esteemed customers, with the convenience of availing them both in-store and online. Visit us at one of our store locations: 

- 11/50 Princes Highway Eumemmerring VIC 3177 

- 4/35 Vanessa Blv Springwood QLD 4127

Are you an authorization Distributor for Birkenstock shoes? 

Discover the finest Birkenstock shoe collection - Ace Chef Apparels, the authorized distributors of Birkenstock shoes. Browse our website to place your order or reach out to our friendly team at 1300 308 655 or info@acechefapparels.com.au. We're always here to help!

Could you confirm if shipping is free?

Although we strive to provide complimentary shipping whenever possible, please note that it cannot be applied to items currently on sale or under special offer. However, orders exceeding $300 in value qualify for free shipping.

May I know the shipping charges, please?

Shipping rates vary based on the weight of your order and delivery location. At checkout, live rates for most courier-covered destinations worldwide are calculated prior to payment. For Australian destinations, shipping rates are calculated live too. Choose either standard or express delivery, and the price varies accordingly.

What are the estimated shipping times for standard and express options?

Generally speaking, AUSPOST guarantees that all standard shipping orders to metro take 3-5 business days, and Express Shipping orders take 2-3 business days. This can vary if you are based in a regional or remote place in Australia. For regional towns add an extra day or two and for remote add a week.

Where is Ace Chef Store Based ?

Ace Chef welcomes customers to visit either of our showrooms located at:

- 11/50 Princes Highway, Eumemmerring, VIC 3177 

- 4/35 Vanessa Boulevard, Springwood, QLD 4127 

No appointment necessary - feel free to walk in and browse our quality products. 

Our opening hours are 9am to 4pm, Monday to Friday. Kindly note, we are closed on weekends and public holidays.

I require my order today on an urgent basis!

Our same-day delivery service ensures your order is received within two hours. Courier charges for same-day delivery vary depending on location, with estimates ranging from $20 to $100. To obtain an accurate quote, please contact us at 1300 308 655.

Is it possible to modify my order during the pick-up?

Absolutely! It's common for our customers to want to make changes to their orders upon pickup. Perhaps they originally ordered a product online, but upon arrival, they realize they need a different size or item instead. Here at Ace Chef, we place great pride in our ability to provide no-fuss, flexible solutions to suit our customers' changing needs, every single time.

I'm interested in learning more about your Van fitting service in Melbourne. Could you kindly provide more details?

Our mobile measure and fit service is the perfect solution for teams of at least three chefs who want a custom-made uniform that conforms to their size and product specifications. Our service ensures that we take measurements and complete payments right at your site, saving you the hassle of visiting our store. This way, your team can focus on their passion - cooking!

How to book our mobile measure and fit service? 

You can get in touch with our customer service team via phone, email or contact form on our website. Let us know what date and time would work best for you and we'll arrange for our team to visit you. Please ensure that you have a minimum of three chefs available during the appointment and that your orders and payments are ready for confirmation.

I am interested in learning more about the mobile measure and fit service. Can you provide me with additional information regarding the service?

For your convenience, we kindly request at least three chefs be present during our visit. Accurate measurements will be taken to ensure we provide the perfect size and fit for your products. At Ace Chef Apparels, we strive to make the process as seamless as possible. For further information, contact us at info@acechefapparels.com.au or give us a ring at 1300 308 655.

Do your offers or deals apply to the measure and fit service?

Our specials, deals, and promos apply when you use our measure and fit service, but there are some conditions. To benefit from these offers, there should be at least three chefs, with each of them availing of the specials and deals separately. It's not possible to combine or share these offers. If the chefs mix and match the deal and specials with each other, the deal won't apply.

Would you be able to accept payment through Afterpay?

Our flexible payment options have got you covered - in-store, online, with our Mobile Measure and Fit service, or anything in between. Pay off your purchases over time with Afterpay's four interest-free installments, without any upfront costs. We want to make it easy and convenient for you to get what you need, without any added stress.

Could you explain how I can use Afterpay on your website?

To complete your purchase, simply add items to your cart, fill in your information, and proceed to shipping. Choose between standard or express shipping and proceed to payment where you will be presented with the options to pay with a credit card, PayPal, or Afterpay. Select Afterpay and complete your purchase by clicking Pay Now at the bottom of the screen. For any inquiries, please do not hesitate to contact us, and we will be happy to assist you.